Shriners Children’s Receives Record Number of Press Ganey Awards

Shriners Children’s has been honored with 14 Press Ganey recognitions across the healthcare system this year.

Press Ganey, the national leader in healthcare consumer and workforce engagement, recently announced the nationwide recipients of its annual performance achievement awards, recognizing healthcare organizations committed to delivering safe, high-quality, patient-centered care amid ongoing challenges presented by the COVID-19 pandemic. Shriners Children’s was honored with a record number of awards for 2022 – 14 in total. These Press Ganey awards recognize and honor data-driven advancements in healthcare.

“These 2022 Press Ganey performance achievement awards are meaningful to us as a reflection of what we do here each and every day,” said John P. McCabe, executive vice president of Shriners Children’s. “Over the past 100 years, we’ve been committed to serving patients and their families by providing amazing medical care in a compassionate, family-centered environment, and we now look forward to continuing that mission for the next 100 years.”

This year Shriners Children’s was honored with nine Guardian of Excellence Awards®, which honor organizations that have achieved the 95th percentile across Press Ganey clients for patient experience, employee engagement, physician engagement or clinical quality performance.

In addition, the healthcare system received five Pinnacle of Excellence Awards®, which recognize top-performing healthcare organizations for achieving and maintaining consistently high levels of excellence for three or more consecutive years in patient experience, employee engagement, or physician engagement; or, two or more consecutive years in clinical quality performance.

Most notably, Shriners Children’s Chicago earned four of the 14 awards for 2022, including:

• Pinnacle of Excellence — Patient Experience, Inpatient Pediatric
• Guardian of Excellence — Patient Experience, Medical Practice
• Guardian of Excellence — Physician Engagement, Physician Experience – Hospital
• Guardian of Excellence — Physician Engagement, Physician Experience – Academic

“These accolades demonstrate the impact of our continued commitment to our mission of providing outstanding clinical care, research and medical education,” said Midwest Market Administrator Craig D. McGhee, MPT, MHA, FACHE, who also leads the Chicago Shriners Children's. “Among the survey measures are ‘likelihood to recommend’, overall rating and teamwork. These honors are even more impressive when we consider the climate of a pandemic and staffing challenges.”

As a healthcare system dedicated to improving the lives of children by providing excellent pediatric care regardless of a family’s ability to pay or insurance status, Shriners Children’s is greatly honored to receive these Press Ganey awards as a testament to the amazing care we provide every child who visits our facilities.

2022 Guardian of Excellence Award Recipients:

• Boston — Patient Experience, Medical Practice
• Canada — Patient Experience, Inpatient Pediatric
• Chicago – Patient Experience, Medical Practice; Physician Engagement, Physician Experience – Hospital; Physician Engagement, Physician Experience – Academic
• Greenville — Patient Experience, Medical Practice; Physician Engagement, Physician Experience – Hospital
• Hawaii — Patient Experience, Inpatient Pediatric
• St. Louis — Patient Experience, Inpatient Pediatric

2022 Pinnacle of Excellence Award Recipients:

• Canada — Patient Experience, Inpatient Pediatric
• Chicago – Patient Experience, Inpatient Pediatric
• Northern California — Patient Experience, Inpatient Pediatric
• Ohio— Patient Experience, Ambulatory Surgery
• Portland — Patient Experience, Inpatient Pediatric