Here, families are never alone on their children's healthcare journey.
Below you will find a number of useful resources, including a list of frequently used numbers as well as contacts for patient referrals, sharing your feedback, donating, volunteering and more. We welcome your call or email.
If your child is experiencing an emergency situation, please call 911.
Where to Find Us
Shriners Children’s New England
516 Carew St.
Springfield, MA 01104
Request an Appointment
Families and caregivers seeking treatment should start by contacting us by phone or fax, or by completing our Request an Appointment form.
Contact Shiners Children's New England:
413-735-1234
413-787-2003 (fax)
Toll-free patient referral line for the United States:
800-237-5055
Toll-free patient referral line for Canada:
800-361-7256
Refer a Patient
Physicians and health professionals can contact us with questions about our services by phone, email or fax, or by completing our Patient Referral Form.
Patient referrals for Shriners Children's New England:
413-735-1234
413-787-2003 (fax)
Toll-free patient referral line for the United States:
800-237-5055
Toll-free patient referral line for Canada:
800-361-7256
Frequently Used Numbers for Patients
Outpatient clinic: 413-735-1236
Care management: 413-735-1288. Learn More About Our Treatment Approach.
Insurance questions: 413-787-2060 or jdejesus@shrinenet.org
Health information/medical records: 413-735-1235
Share Your Compliments, Concerns and Suggestions
We’d like to hear about your visit and welcome your feedback.
413-787-2060
jdejesus@shrinenet.org
SPRPatientRelations@shrinenet.org
You can also share any concerns during your child's visit by speaking with the manager of the department or service area. Learn More.
Media and Public Relations Inquiries
Please contact Jennifer Tross, director of marketing and communications, at 413-735-1291 or jtross@shrinenet.org.
Donations
Donations, monetary and in-kind: 413-735-1285
Careers
View and apply to open positions online.
Continuing Education for Healthcare Professionals
Physician Continuing Medical Education courses and lunchtime lectures: 413‑335‑6887 or 413‑478‑1330
Nursing education: 413‑787‑2036
Physical, occupational and speech therapies, athletic training or motion analysis: 413‑735‑1356
Other Questions?
Visit the Shriners Children's New England Home Page.
We’re always here for our patients, regardless of a family's ability to pay or insurance status.
Keep In Touch
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